Emergency Plumber Requirements - Prior To The Emergency

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Emergency Plumber Requirements - Prior To The Emergency
When needing an emergency plumbing service, you may not have time to do in-depth research. Calling the first 24 hour plumber you find in the yellow pages or online may not be the optimal choice. That's why it's best to look into your options before you have an emergency and know who to call if and when a situation develops.

One of the most reliable ways to find a good emergency plumber (an honest plumber!) is to ask friends and neighbors for referrals. Have any of them had a plumbing emergency? If so, who did they call, and what kind of feedback do they have about response time, quality of work and cost?

Another good resource is online ratings sites such as Angie's List and Yelp, where customers provide information about their experiences with various emergency plumbers. Keep in mind that typically people are more likely to post a review of companies they have a negative experience with than they are to rate good companies or the best plumbers, so these sites may be best for identifying companies you want to avoid. Realize paid reviews on sites such as Yelp. These can normally be spotted by their uniformity, overuse of individuals' names (such as the company owner), or overly positive tone. In the worst cases, the same review may show up word for word, purportedly written by different customers.

The Better Business Bureau is one of the best places to check for a 24 hour emergency plumber. Unlike the highly subjective reviews online, the BBB site is unbiased. It includes information on how long the business has been in operation, whether or not there have been any complaints filed with the BBB and if so whether they were fixed, and whether the business has BBB accreditation. Businesses are rated based on those criteria, with an A+ rating being the highest.

When you do call a 24 hour plumber, be sure to ask about the experience level of the plumber who will be responding, what the base charge or trip charge is for the check out, and whether that fee will be applied toward any repairs you agree to. Also find out what the hourly rate is and whether a premium rate applies if you are calling for after hours, weekend or holiday service.
Don't wait until your home or business is flooded to evaluate emergency plumbing services. Once you've done your research, keep the phone numbers of your top two choices helpful. Plumbing emergencies typically happen at inopportune times, and they are stressful. Knowing who to call may save you from additional stress, and may ultimately save you money, too.